Medical Receptionist

Position Summary:
The Medical Receptionist is the first point of contact for patients and plays a key role in ensuring a positive patient experience. This position is responsible for managing front desk operations, scheduling appointments, verifying insurance information, and providing administrative support in a fast-paced healthcare environment.

Key Responsibilities:

• Greet patients and visitors in a professional, friendly, and courteous manner
• Answer and manage incoming phone calls, including scheduling, rescheduling, and confirming appointments
• Check patients in and out, ensuring all required forms and documentation are completed accurately
• Verify and enter patient demographics, insurance information, and medical records into the system
• Collect co-pays, process payments, and maintain accurate billing records
• Communicate effectively with medical staff, providers, and other healthcare offices
• Manage patient flow and assist in coordinating schedules to minimize wait times
• Maintain confidentiality of patient information in accordance with HIPAA regulations
• Scan, file, and maintain patient records and documentation
• Keep the front office clean, organized, and operating efficiently

Qualifications:

• High school diploma or equivalent required
• 1+ year of medical receptionist or healthcare front desk experience preferred
• Knowledge of medical terminology, insurance verification, and patient scheduling
• Experience with EMR/EHR systems is a plus
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills (Microsoft Office, data entry, scheduling systems)

Preferred Skills:

• Bilingual abilities (depending on patient population)
• Experience with insurance eligibility and referrals
• Strong attention to detail and problem-solving skills

Work Environment:

• Fast-paced medical office or clinic setting
• High patient interaction and multitasking required
• Standard business hours with potential for occasional extended hours